Cruise Line Customer Service Certification Details

PHASE I: eLearning & Self-Paced

An overview of tools, knowledge, resources, and practice call-time necessary to use Client
systems and provide quality service to client customers with sales, booking and cruising
information.

A combination of self-paced and instructor-led
4 hours of instructor-led classroom
2 hours of self-paced work
PHASE II: Certification Call-Taking Earn While You Learn: 1/11/2024 – 1/18/2024

In this phase:

Up to 2 hours per day live call taking during
class times ( Mon – Fri)
A combination of classroom learning, self-paced work and live call taking.
Partners are required to service a minimum of 20 intervals per week (10 hours) through the end of
the Certification
Certification Completion Criteria

No more than 2 Auto Fail Scores during one or more of the 3 weeks of post instructor led
Complete pre-course work prior to day 1 of class (if applicable)
Successfully pass mock call scenarios with the instructor
Successfully pass live certification call-taking days (if applicable)
100% completion of daily self-paced work
90% or greater on assessments, mid-term and final assessments
Select and service a minimum of 20 intervals per week/4 intervals per weekday during first three weeks
post instructor led certification
Successfully attain 80% average or higher on the 4 audits completed during week 3
Attend certification preparedness session day 1 post instructor led certification
Must service in a noise free environment
All learners must complete the Service Partner Security Awareness self-paced course and score 85% or
higher on the assessment before the last day of class in order to be certified
Important! To make sure you take the training seriously, a candidate is required to reserve your course by making a deposit of $20. If you do not show up to class on the first day, you will be dropped from the class with no exceptions. The Class Confirmation Deposit of $20.00 will not be refunded and $20.00 will be credited back to your account within 5 business days after starting your course.

We strongly suggest that you attend class every day as this is critical to your company’s success. If you are not able to attend a class, please advise your instructor. Failure to notify your instructor could result
in being dropped from class.

Weekend Requirements: 5 hours (10 intervals) required on a Saturday or Sunday, or a combination of both.

Peak Days
Saturdays, Sundays & Mondays

Job Types: Full-time, Part-time, Contract
Pay: $11.50 per hour

Benefits:

Work from home
Flexible Shifts
Education & Experience level:
High School Diploma or GED is preferred but not required
Experience is not required because we will provide free training
Shift:

Day shift
Evening shift
Morning shift
Overnight
Weekly day range:

Monday to Friday
Weekends as needed
Work Location:

Remote/Work from your Home