Cruise line Inbound calls Customer Service Representative Remote Role

This is a great opportunity for individuals who enjoy working from home by interacting with customers and providing top-notch service. If you are passionate about customer service and have the necessary skills and experience, we would love to hear from you. You will be receiving incoming calls and assist our client’s customers interested in booking the cruise line. Our Client is the World’s most Popular Cruise Line with 25 ships operating 3 to 16-day voyages to the Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands. The hourly pay is $11.50 and you will be paid Biweekly. You will receive a free training and passing a certification exam is required prior to the production schedule.

Phase I: Class Schedule:
Phase II: Earn while you learn!

Class Times Offered
Monday – Friday
9:00 a.m. – 1:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET

Servicing Times Available
Monday – Friday: 9:00 a.m. – 10:00 p.m. ET

Saturday & Sunday: 10:00 a.m. – 6:00 p.m. ET

7 days a week: 365 days a year

Responsibilities:
Here is the scope of services and the kinds of tasks one can expect to
handle on a daily basis for Cruise line Customer Service Program:

Serve on the front lines of the guest and Travel Agent partners
experience
Interact with guests and Travel Agent partners via phone; focusing
on questions related to cruises, destinations, ship amenities,
and many other pre-cruise related items
Provide consistent, high-quality support to all guests and Travel Agent
partners
Research, navigate, and locate answers to guests and Travel Agent
partners questions and concerns
Leverage client’s website, internal web-based knowledge service,
system tools, and other resources to independently respond to
inquiries
Document all calls, detailed resolution, and follow-up to actions
Experience:
Outstanding problem-solving skills
Displays patience, empathy, an ability to manage stress, the ability to work
under pressure
Skilled and efficient in writing and verbal communication
Provides knowledgeable, friendly and eloquent customer service
Previous experience in a customer service role is preferred
Strong communication skills, both verbal and written
Excellent problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks in a fast-paced environment
Proficient in using CRM software and other relevant tools
Ability to analyze customer needs and provide appropriate solutions
Requirements: This position is 1099 and we do not provide equipment so you must have the following:
Desktop PC / Laptop (either or, no tablet or Chromebook)
2 total monitors (total, laptop counts as one)
Keyboard and Mouse (if using a laptop)
Wired Internet Connection
USB headset
A quiet place to work
IMPORTANT INFORMATION REGARDING BACKGROUND CHECKS

We are only accepting applicants from the United States with the exclusion of California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New York, Oregon, Vermont, Washington, Wisconsin, and the District of Columbia.

This role requires the Background check and there is fees associated with it as it is done by the 3rd party company. With that being said, you will be required to pay $30.00 for background check and if you don’t pass it, we will not hire you. Please note a credit freeze will delay the process. If you have frozen your credit, you will have to temporarily lift the credit freeze with Experian. You do not need to lift the freeze at the other credit bureaus. Please lift the freeze for a minimum of 10 days. You will need to wait at least 24 hours before attempting the background check.

If you have recently changed your name, it may delay or disrupt the background check. Please
make sure that full and correct legal name is included in your profile and provided in the
background check step. Also, please ensure the Experian is aware of your name change.